Privacy Policy

ShiftPipe Inc. ("ShiftPipe", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shiftpipe.net and use our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, company name, and billing information when you register or subscribe.
• Usage Data: Information about how you interact with our platform, including API calls, pipeline configurations, and event logs.
• Device Data: IP address, browser type, operating system, and referring URLs collected automatically.
• Third-Party Data: Data passed through your integration pipelines as configured by you.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to comments and questions and provide customer service
• Analyze usage patterns to improve our product
• Comply with legal obligations

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Vendors who assist in operating our platform (hosting, payment processing, analytics).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@shiftpipe.net. Event log retention periods depend on your subscription plan.

5. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular third-party security audits. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access and receive a copy of your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability

To exercise any of these rights, contact us at privacy@shiftpipe.net.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
privacy@shiftpipe.net
ShiftPipe Inc., 100 Technology Drive, San Francisco, CA 94105